No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in New York City come from postal codes 10021, 10118, 10004, 10023, 10003, 10013, 10011 and 10001.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 270,984 ratings
Thank you!
Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
-
Wi-fi (14%)
-
TV (8%)
-
Total Blackout (8%)
-
E-mail (4%)
-
Phone (2%)
Advertisem*nt
Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:The Bronx, Brooklyn, New York City, Queens, Hoboken, Staten Island, Jersey City, Newark, North Arlington, Irvington, East Newark, Union City, Clifton, Nutley and North Bergen.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 The Bronx | TV | |
| Brooklyn | Internet | |
| Brooklyn | Wi-fi | |
| New York City | Internet | |
| Brooklyn | Internet | |
| New York City | TV |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Steven (@somedayboy) reported fromManhattan, New York
Yet ANOTHER internet and TV outage. @Ask_Spectrum is ******* useless.
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum Again, I literally just hung up the phone with y’all for the 2nd time in 2 hours and you said it was an outage and couldn’t do anything about it. Feigning helpfulness is silly at this point. Just fix your outage and give refunds to everyone you failed today.
- Jordan Cunningham (@TimidObserver) reported fromBronx, New York
@Ask_Spectrum No. We ain't handling this privately. I have had zero choice in taking your sh*t for years and that needs loudly, publicly shouted.
- Jordan Cunningham (@TimidObserver) reported fromBronx, New York
.@patriotact On a foggy day I can still see the @RCNconnects service center three blocks from my house, and @GetSpectrum is still the only garbage ISP available to me because NYC allows it somehow.
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum The outage is over.
- Steven (@somedayboy) reported fromManhattan, New York
As someone who works from home and relies on the internet, yet ANOTHER @Ask_Spectrum outage means more lost wages for me. Last month, they credited almost half the bill due to these constant outages. Those credits don’t come CLOSE to covering the wages I’ve lost. #Spectrum
- Jordan Cunningham (@TimidObserver) reported fromBronx, New York
@Ask_Spectrum My current issue is basically your entire business model. Lower, more expensive speeds than RCN, intermittent connections & your grossly technologically inferior cable boxes. Got my grandmother paying extra for limited DVR when my @PlayStation Vue cloud DVR comes free & unlimited
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum Then you’re broken or lying.
- Juan Boria (@JuanForTheRoads) reported fromManhattan, New York
@NYGovCuomo Please do something about @Ask_Spectrum they’re horrible. I live on 3rd Ave & they are my only option 😡🤬🥵! Internet is always down & there’s never any outages. I have endless of chat logs with the same compliant! Give me more ISP providers!
- David Z. Morris (@davidzmorris) reported fromQueens, New York
@MoustacheClubUS Not sure I agree that's better, but I take your point. I think this guy was an outlier, but certainly on a wide spectrum of not giving a sh*t.
- 🇹🇹I❤️Y’ALL!🇹🇹I’M Redd🇹🇹 (@cctrini) reported fromManhattan, New York
@Ask_Spectrum I’m ok! U guys charged me $50 without warning.. that’s ***** and lowdown! I’ve been a customer for too many years! 3 weeks of inconvenience turned into 3 days credit for $10.. bcuz I didn’t complain! I’m done!
- Rob Tannenbaum (@tannenbaumr) reported fromManhattan, New York
You guys have to live tweet the basketball game for me, because I’m a @GetSpectrum customer and their cable box doesn’t work, which is, umm, extremely annoying.
- Bolt Brown (@BoltBrown) reported fromManhattan, New York
sorry to put u on blast @GetSpectrum but i have called/spoken to 3 customer service reps and am still receiving promotional print material from ur company 2x a week as i have for 9months. i do not want cable television. pls grow up and minimize ur paper waste and leave me alone.
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum This ‘we want to have the last word’ thing is insane. I HAVE asked you to look into the issue. That’s why I keep calling. It’s in your records.
- Anthony Bell (@Bell_Anth) reported fromBrooklyn, New York
.@GetSpectrum went down with 1:59 left in the game and I'm not even surprised, just disappointed. They're raising my bill this month, too. Oh, and they're the only provider available where I live.I love the free market.
- Rob Tannenbaum (@tannenbaumr) reported fromManhattan, New York
@joejanecek Sure, but Spectrum WiFi is so awful, so the resolution of TV on my iPad is awful.
- Haha nice (@_LukeShirley) reported fromBrooklyn, New York
@Ask_Spectrum this outage is insane. Please update.
- Max B (@MONEYMAKINMARCY) reported fromBronx, New York
They dead just fixed the WiFi and now it’s broken again ima air out da spectrum office
- Nick Gupta (@nickgupta212) reported fromManhattan, New York
I’m paying $69.99 a month for an upgraded internet from @GetSpectrum but it is slower than their usual cheaper plan! When I complain, they either do a phone troubleshoot or send a technician. Internet works fast for the next 15 minutes, and goes back to horribly slow speed again!
- Andrew Sokolof Diaz (@asoks718) reported fromQueens, New York
@GetSpectrum/@Charter are horrible! Glad we cancelled their cable 2+ yrs ago. Pay your damn employees you have tons of $ & a market monopoly here. #wageparity
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- 🔴 Live now | SurgeShock (@Andre04C) reported
@clairesworld4 @GetSpectrum I hated spectrum when I had them, was always having issues
- Dolla (@AirFreshJay) reported
@Ask_Spectrum It’s 2am ….. is there an outage in the 53511 area or not this why ppl round here switch to AT&T cause of piss poor service like this nm I’ll be switching in the am is an outage every night
- pSavv (@pSavvGG) reported
@clairesworld4 @GetSpectrum dude Spectrum is sooo bad this happens way more than it should
- Jake (@impulseband14) reported
@_YourSongBird_ @Ask_Spectrum Me and my brother both have accounts with them and he’s going to be checking another service out tomorrow. This is unacceptable.
- SongBird (@_YourSongBird_) reported
@impulseband14 @Ask_Spectrum This is exactly what’s happening to me homes, people can’t keep doing this we’re paying over 100+ for this a month and this is how we’re treated? It’s garbage man. I’m being respectful too
- akumakuja28 (@akumakuja28) reported
@Ask_Spectrum @AirFreshJay Stop with the BS charter and just give an answer. Live in the 53511 and the internet has been down for over 2 hours
- Sandra Protect Democracy🗽Pro-Choice (@gobuxgal) reported fromColumbus, Ohio
“Maintenance”? @Ask_Spectrum took my DVR from 51% -> 100% tonight w 6 hrs of recordings? DVR flashed a warning.🙄 Then deleting 2.5 hours didn’t even budge the total ? Customer Care couldn’t resolve it. wth?
- Curtis Josey Jr (@cvjosey) reported
@Ask_Spectrum I’ve never been your customer. And I’ve already been on phone for 40+ minutes and your customer support even agreed that you guys would let anyone with a name and phone number enroll anyone without further validation of identity. That’s being complicit in the fraud.
- SongBird (@_YourSongBird_) reported
@Ask_Spectrum Nah nah nah, this is really suspicious why do you got an outage at the same time as yesterday right now? The hell y’all doing?
- Curtis Josey Jr (@cvjosey) reported
@a_cosmo_epicure @GetSpectrum How did you resolve this? They fraudulently enrolled me (I can’t even get Spectrum service where I live) and they refused to drop me from account unless I provide a copy of driver’s license, notarized attestation and more.
Advertisem*nt
Advertisem*nt
Advertisem*nt
